PAYMENT / POSTAGE INFO

  • Payment is via bank deposit. As all orders are made specially for you, I start making your toppers when payment has been cleared and received. For urgent orders, kindly email me a copy your bank transfer receipt/confirmation so that I can start on your order immediately.
  • Pickup option is available by prior arrangement from Camberwell or Sunshine North, VIC. 
  • Topper orders can be posted. Items are usually posted approximately 3-4 business days after payment (bank deposit) has cleared (toppers need time to dry and harden before they can be packed for posting). 3D toppers will require a longer time for creation.
  • Our base postage and handling cost is $15 for the first set/item (regular parcel post, includes packaging materials, via Australia Post) to most metropolitan areas/postcodes zones Australia wide as determined by Australia Post.
    (Note: Australia Post determines that for some postcodes, their postage charges do vary according to parcel weight/size, etc. In such instances, our base postage charge to customers might vary according to whatever extras Australia Post may charge us).
  • When posted in the same box/shipment, postage/handling is $5 for each additional set/item of toppers.
  • All packing materials are included in postage/handling cost. A lot of time and care is taken to ensure that items are carefully padded and packed as fragile items to protect them for postal handling. Please note that where possible/available, we do recycle clean packing boxes for postage, with contents well protected/wrapped in new packing materials, ie, greaseproof/baking paper, alfoil, clingwrap, etc.
  • We cannot be held responsible for loss/damage/compensation after we have posted the parcel and it is entrusted into the care of Australia Post. Therefore, it is highly recommended that you opt to add/use the following Australia Post features for peace of mind :-
    ** “signed/registered post” with an extra $2.95 postage cost.
    ** “loss/damage” coverage with extra postage cost of $1.50 per $100 value coverage.
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